Frequently Asked Questions
Everything you need to know about your OMO Merch experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for apparel?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached.
How do I know which size to choose?
Each product page features a detailed size guide with measurements. We recommend comparing these measurements against a favorite garment you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my shipment?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
How should I care for my OMO Merch clothing?
To preserve the quality of the fabric and prints, we recommend machine washing inside out with cold water and hanging to dry or using a low heat setting in the dryer.